Conditions of use

GENERAL SELLING CONDITIONS

In compliance with the legislative decree of the 9th April 2003, n. 70 concerning the dispositions about e-commerce, Pontenero informs the Customer that:

  • To buy one or more Products, using the Site, the Customer must complete an order in electronic format, sending it to Pontenero through electronic data communication, following the instructions that will appear on the Site.

  • Before the transmission of the order, the Customer will be allowed to correct any possible mistake regarding the data entry by following the instructions written in the Site or modifying the order.

  • After transmitting the order, the Customer will be able to change it through its personal area of the site www.pontenero.com until it will be informed that the order has been processed for delivery. To the Customer is guaranteed the right of withdrawal as established in the article 64 and following of the law decree 206/05.

  • Once the order is registered, Pontenero will use the specified email address to send the confirmation of the order. The message will contain a summary of the general conditions of the contract, the information regarding the purchased Product, the detailed indication of the price, the chosen method of payment, the delivery fee and the potential additional costs, as well as the information on the right of withdrawal and the module of withdrawal.

  • The Customer can supervise all its orders, through its personal area of the site www.pontenero.com.


PRODUCTS AVAILABILITY

The Products on sale on the Site are the ones showed in the Homepage and/or inside its various pages at the time of the implementation of the order requested by the Customer.

The product page will show information regarding the availability of each Product. The availability of the product is constantly updated. However, since different people can visit the Site simultaneously, it may happen that more Customer will purchase the same Product at the same time. In this case the Product may result temporarily available, while it could be sold out or not immediately available, waiting for it to be reordered.

If the Product is no longer available for the reasons mentioned above, Pontenero will immediately inform the Customer via email. The Customer will be allowed to terminate the contract.

Alternatively, the Customer can accept one of the following suggestions, given by Pontenero:

  1. If the reorder of the Product is possible, an indication by Pontenero of the new delivery deadline for the reordered Product;

  2. If it is impossible to reorder the Product, it will be given a different product with an equivalent or higher value; in this last case prior to the payment of the difference.


If the Customer calls for the right of withdrawal and the amount due, including the price of the product, delivery costs, if applied, and any other additional cost as displayed in the order summary, has been paid, Pontenero will reimburse the amount due within 15 working days from the delivery of the order. The amount reimbursed will be communicated via email to the user. If the payment has been made with a credit card or PayPal, the amount due will be accredited on the same mean of payment. Possible delays in the accreditation may depend on the bank, the type of credit card or to the mean of payment used.

If the order concerns multiple Products (“Multiple Order”), Pontenero will inform the Customer via email, in case one of these products is not available. The Customer could be legitimate to terminate the contract, regarding the Product and/or Products that are not available. Alternatively the Customer might accept one of the following options proposed by Pontenero:

  1. If the reorder of the unavailable Products contained in the Multiple Order is possible, there will be an extension of the delivery times regarding these Products, with the information about their new delivery times;

  2. If the reorder of the unavailable Product and/or Products is not possible, it will be given a different products with an equivalent or higher value as substitution of the unavailable Products of the “Multiple Order”.

If the Customer calls for the right of withdrawal, the purchase contract regarding the unavailable Product and/or Products will be partially terminated, limited to the/these Product/s followed by a return, if the amount of these Products has already been paid. The Partial Amount of the unavailable Product/s will be reimbursed to the Customer as soon as possible and in any case within 15 days starting from the dispatch of the order. The Customer will be informed about the amount of the reimburse via email. Using Credit cards or PayPal as method of payments, this amount will be accredited on the same method of payment chosen by the Customer for the purchase. Any possible delay on the charge may depend on the bank, the type of credit card or the chosen method of payment.

INFORMATION ABOUT THE PRODUCTS

Every Product is followed by a datasheet showing the most important characteristics (“Product Page”). The images and the descriptions included in the Site depict the Products’ features. However, the Products’ colours may differ from the actual ones, due to different computer’s settings. Regarding the purchase contract, will be considered the Product’s description contained in the order sent to the Customer.

PRICES

All the prices of the Products on sale on the site are written in Euro and include the V.A.T Pontenero has the right to edit the prize of the Products, without prior notice, the prize charged to the Customer is the one indicated on the Site at the time of the implementation of the order. If a Product is a discounted, in the Product Page will be indicated the full prize on which has been applied the discount.

The full prize refers to the amount established by the producer or the retailer, including V.A.T

METHODS OF PAYMENTS

The Products on the site can be bought via:

  • Credit card
  • PayPal
  • Bank transfer

Credit card payments

The payment of the Products bought on the site can be made by credit card directly through the Site. The accepted credit cards are displayed in the Site’s footer.

Pontenero during the delivery of the Product will charge to the Customer the total owed amount. If the payment will not be completed, Pontenero will not deliver the product and will send an email to the Customer, inviting him to pay within 7 days from the reception of the email; in case the Customer fails to pay within the due date, the contract will be considered as terminated. If the Customer proceeds to the payment within 7 days, Pontenero will deliver the Products. The delivery date indicated during the purchase process will start from the day of the payment.

The personal data of the credit card (card number, owner, expire date, secure code) are encrypted and sent to the payment manager.

PayPal payments

The Products on the site can be bought using PayPal. If the Customer choses this way of payment, he will be redirected to the site www.payal.it where he will give PayPal the authorization to proceed the payment requested by Pontenero, following the expected procedure regulated by PayPal and the terms and the conditions of the contract, agreed between the Customer and PayPal. The information provided on PayPal’s Site will be directly treated by PayPal and will not be sent nor shared with Pontenero.

Using PayPal, the total owed amount will be charged at the time of the delivery of the Product. If the charge fails, Pontenero will not do the delivery and will sent an email to the Customer, inviting him to pay within 7 days from the reception of the email; if the payment is not performed within the due date, the contract will be considered terminated. If the Customer proceeds to the payment within 7 days, Pontenero will deliver the Products.

The delivery date indicated during the purchase process will start from the day of the payment.

Invoicing

If requested by the Customer, the invoice will be accessible through its personal area of the site www.pontenero.com and will be sent through PDF format on Customer’s demand. During the purchase process the Customer who wants to receive the invoicing, will be asked to enter the data/information for the invoicing. The information given by the Customer will be considered for issuing the invoicing.

Right to recess

Professional customers are not granted the right of withdrawal.

THE CONSUMER CUSTOMER HAS THE RIGHT TO WITHDRAW FROM THE PURCHASE CONTRACT, WITHOUT PENALTY AND WITHOUT SPECIFYING THE REASON, WITHIN FOURTEEN DAYS FROM THE DATE OF DELIVERY OF THE PRODUCT.

THE RIGHT OF WITHDRAWAL CAN BE EXERCISED BY ACCESSING THE "CUSTOMER ORDERS" SECTION IN YOUR PERSONAL "ACCOUNT" AREA ON THE www.pontenero.com WEBSITE, WITH THE CREATION OF A RETURN COMPUTER FILE.

AN ESSENTIAL CONDITION FOR EXERCISING THE RIGHT OF WITHDRAWAL IS THE SUBSTANTIAL INTEGRITY OF THE PRODUCT TO BE RETURNED. THEREFORE, THE RIGHT OF WITHDRAWAL CANNOT BE VALIDLY EXERCISED IN THE EVENT THAT THE CUSTOMER HAS NOT ADOPTED ADEQUATE MEASURES TO ENSURE THAT THE PRODUCT CAN BE RETURNED IN THE SAME CONDITIONS IN WHICH IT WAS RECEIVED. THE CONSUMER CUSTOMER IS RESPONSIBLE FOR THE DECREASE IN THE VALUE OF THE GOODS RESULTING FROM A MANIPULATION OTHER THAN THAT NECESSARY TO ESTABLISH THE "NATURE, CHARACTERISTICS AND FUNCTIONING OF THE GOODS". THEREFORE, IF THE RETURNED GOODS ARE DAMAGED (MERELY BY WAY OF EXAMPLE WITH SIGNS OF WEAR, ABRASION, SCRATCHING, DEFORMATION, PERFORATION, LACERATIONS, STAINS, ETC.), THEY ARE NOT COMPLETE WITH ALL THEIR ELEMENTS AND ACCESSORIES (INCLUDING LABELS AND TAGS AND ATTACHED TO THE PRODUCT), THE CONSUMER CUSTOMER WILL RESPOND FOR THE DECREASE IN THE VALUE OF THE GOODS, AND WILL BE ENTITLED TO A REFUND OF THE AMOUNT EQUAL TO THE RESIDUAL VALUE OF THE PRODUCT. FOR THIS PURPOSE, THEREFORE, THE CONSUMER CUSTOMER IS WARNED NOT TO MANIPULATE THE GOOD BEYOND WHAT IS STRICTLY NECESSARY TO ESTABLISH ITS NATURE AND CHARACTERISTICS.

THE CUSTOMER WHO EXERCISED THE RIGHT OF WITHDRAWAL IS REQUIRED TO RETURN TO THE ADDRESS OF Pontenero srl. THE PRODUCT WITHIN FOURTEEN DAYS FROM THE DATE ON WHICH IT EXERCISED THE WITHDRAWAL. THE TERM IS CONSIDERED RESPECTED IF THE CONSUMER RETURNS THE GOODS BEFORE THE EXPIRY OF THE FOURTEEN-DAY PERIOD. AFTER FOURTEEN DAYS THE CONSUMER CUSTOMER FORFEITS THE RIGHT TO EXERCISE THE WITHDRAWAL. THE COSTS NECESSARY FOR RETURNING THE PRODUCT ARE THE EXCLUSIVE RESPONSIBILITY OF THE CONSUMER CUSTOMER.

IN THE EVENT THAT THE CUSTOMER HAS ALREADY MADE ONE OR MORE PAYMENTS, THESE WILL BE REIMBURSED BY Pontenero srl. WITHIN FOURTEEN DAYS FROM THE DATE ON WHICH THE LATTER WILL RECEIVE THE GOODS OR UNTIL THE CONSUMER HAS SHOWN THAT HE HAS SENT THE GOODS BACK, WHICHEVER OCCURS FIRST, AND WITHOUT FURTHER COSTS FOR THE CUSTOMER.

Pontenero srl WILL CARRY OUT THE REFUND USING THE SAME PAYMENT METHOD CHOSEN BY THE CUSTOMER DURING THE PURCHASE. IN THE CASE OF PAYMENT MADE BY BANK TRANSFER OR CREDIT CARD, AND IF THE CUSTOMER INTENDS TO EXERCISE HIS RIGHT OF WITHDRAWAL, HE MUST PROVIDE Pontenero srl, BY ACCESSING THE CONTACT US SECTION, THE COORDINATES

DESTINATION
PRICE
DELIVERY TIME
ITALY
7,90 €
24/48 hour
EUROPE 1
(Germany, France, Spain, Austria, Holland, Belgium, Poland, Luxembourg, Portogaul, Slovenia, Croatia)
14,90 €
24/72 hour
EUROPE 2
(UK, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Czech Republic , Romania, Slovakia, Sweden , Hungary, Iceland)
19,90 €
24/72 hour
EUROPE 3
(Switzerland, Norway)
39,00 €
48/72 hour
EUROPE 4
(Remaining European Countries)
119,00 €
48/72 hour
NORTH AND CENTRAL AMERICA
39,00 €
48/72 hour
SOUTH AMERICA
109,00 €
48/96 hour
RUSSIA AND ASIA
39,00 €
48/72 hour
AUSTRALIA
99,00 €
48/96 hour
AFRICA
109,00 €
48/96 hour

DELIVERY PRICE AND TIME

The delivery of the products on sale in the Site is made both in Italy and in other countries via courier UPS and DHL to the address given by the Customer in his order.

At the time of the delivery, the Customer will receive a confirmation e-mail stating the success of the delivery, containing also a link to the tracking number allowing the Customer to locate the package. The Customer can also verify the status of the delivery through the section “my orders” of his PonteneroPontenero account.

Any potentials custom duties might be charged in relation to the state of destination of the product when the Product reaches this State. The custom duties are charged to the Customer. PonteneroPontenero does not have any kind of control on this fees that might considerably change from country to country.

The shipping costs will be placed on the Customer with variable rates according to the destination Country. These charges will be shown on this page, in the summary of the order and before the Customer proceeds to the transmission of the order, as well as in the confirmation e-mail.

DESTINATION
PRICE
DELIVERY TIME
ITALY
7,90 €
24/48 hour
EUROPE 1
(Germany, France, Spain, Austria, Holland, Belgium, Poland, Luxembourg, Portogaul, Slovenia, Croatia)
14,90 €
24/72 hour
EUROPE 2
(UK, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Czech Republic , Romania, Slovakia, Sweden , Hungary, Iceland)
19,90 €
24/72 hour
EUROPE 3
(Switzerland, Norway)
39,00 €
48/72 hour
EUROPE 4
(Remaining European Countries)
119,00 €
48/72 hour
NORTH AND CENTRAL AMERICA
39,00 €
48/72 hour
SOUTH AMERICA
109,00 €
48/96 hour
RUSSIA AND ASIA
39,00 €
48/72 hour
AUSTRALIA
99,00 €
48/96 hour
AFRICA
109,00 €
48/96 hour

REWARD POINTS PONTENERO CLUB

Regulation

The registered customer acquires discount points with every purchase. The balance of the points is shown in your own reserved area. The points can be used for future purchases and can also be spent on already discounted products. The points are acquired in the measure of 1:1, one euro spent is equal to one point earned. The points acquired are usable within 12 months; points not used within 12 months will lose their validity. The points that can be acquired with every purchase and their value are indicated below the selling price on each product page. The discount is 2% of the value of the completed purchases; for example 600 euros of purchases or 600 points, entitle you to a discount of 12 euros usable for future purchases.

AIRLINES CABIN MEASURES

If you are purchasing an American Tourister, Bric's, Delsey, Samsonite or Tumi cabin luggage, the following list will help you to identify the size and the maximum weight allowed by the world's major airlines regarding the luggage that can be carried onto the cabin . Last updated: January 2018

AIRLINE
Max. DIMENSION
Max. WEIGHT
AEGEAN AIRLINES
56 X 45 X25 cm
8KG
AER LINGUS
55 X 40 X24 cm
10KG
AEROFLOT
55 X 40 X 20 cm ( max. 115 cm)
10KG
AEROLINEAS ARGENTINAS
55 X 35 X 25 cm
10KG
AEROMEXICO
56 X 35 X 23 cm
10KG
AIR BERLIN
55 X 40 X 23 cm
8KG
AIR CANADA
55 X 40 X 23 cm
10KG
AIR CARAIBES
55 X 40 X 20 cm ( max. 115 cm)
12KG
AIR EUROPA
55 X 35 X 25 cm
10KG
AIRFRANCE
55 X 35 X 25 cm
12KG
AIR INDIA
55 X 35 X 25 cm
8KG
AIR NEW ZELAND
max. 118 cm
7KG
AIR TRANSAT
51 X 40 X 23 cm
10KG
ALITALIA
55 X 35 X 25 cm
8KG
ALL NIPPON AIRWAYS
55 X 40 X 25 cm (max. 115 cm)
10KG
AMERICAN AIRLINES
56 X 36 X 23 cm
ARKIA
55 X 40 X 20 cm
7 KG
ASIANA AIRLINES
55 X 40 X 20 cm ( max. 115 cm)
10KG
AUSTRIAN AIRLINES
55 X 40 X 23 cm
8KG
BLUE1
55 X 40 X 23 cm
8KG
BMI REGIONAL
55 X 40 X 23 cm
12KG
BRITISH AIRWAYS
56 X 45 X 25 cm
23KG
BRUSSELS AIRLINES
55 X 40 X 23 cm
12KG
CATHAY PACIFIC
56 X 36 X 23 cm
7KG
CEBU PACIFIC
56 X 35 X 23 cm
7KG
CHINA AIRLINES
56 X 36 X 23 cm
7KG
CONDOR
55 X 40 X 20 cm
6KG
CORSAIR
55 X 40 X 20 cm ( max. 115 cm)
12KG
CZECH AIRLINES
55 X 45 X 25 cm
8KG
DELTA AIR LINES
56 X 35 X 23 cm ( max. 114 cm)
EASY JET
56 X 45 X 25 cm
EL-AL ISRAEL AIRLINES
56 X 45 X 25 cm (max. 115 cm)
8KG
EMIRATES
55 X 38 X 20 cm
7KG
ETHIOPIAN AIRLINES
55 X 40 X 23 cm
7KG
ETIHAD AIRWAYS
50 X 40 X 25 cm (max. 115 cm)
7KG
EUROWINGS
55 X 40 X 23 cm
8KG
FINNAIR
56 X 45 X 25 cm
10KG
FLYBE
55 X 35 X 20 cm
10KG
GERMANIA
55 X 40 X 20 cm
6KG
HOP!
55 X 35 X 25 cm (max. 115 cm)
12 KG
IBERIA
56 X 45 X 25 cm
ISRAIR AIRLINES
50 X 40 X 20 cm
8KG
JAPAN AIRLINES
55 X 40 X 25 cm (max. 115 cm)
10KG
JET AIRWAYS
55 X 35 X 25 cm (max. 115 cm)
7KG
JET2
56 X 45 X 25 cm
10KG
KLM
55 X 35 X 25 cm (max. 115 cm)
12KG
KOREAN AIR
55 X 40 X 20 (max. 115 cm)
12KG
LATAM AIRLINES
55 X 35 X 25 cm
8KG
LOT
55 X 40 X 23 cm
8KG
LUFTHANSA
55 X 40 X 23 cm
8KG
MALAYSIA AIRLINES
56 X 36 X 23 cm ( max.115 cm)
7KG
MONARCH
56 X 40 X 25 cm
10KG
NORWEGIAN
55 X 40 X 23 cm
10KG
OLYMPIC AIR
55 X 40 X 23 cm
8KG
PHILIPPINE AIRLINES
max. 115 cm
7KG
QANTAS
56 X 36 X 23 cm ( max. 115 cm)
7KG
QATAR AIRWAYS
50 X 37 X 25 cm
7KG
RYANAIR
55 X 40 X 20 cm
10KG
SCANDINAVIAN AIRLINES
55 X 40 X 23 cm
8KG
SINGAPORE AIRLINES
max. 115 cm
7KG
SOUTH AFRICAN AIRWAYS
56 X 36 X 23 cm
8KG
SWISS INTERNATIONAL AIRLINES
55 X 40 X 23 cm
8KG
TAP PORTUGAL
55 X 40 X 20 cm ( max. 115 cm)
8KG
THAI AIRWAYS
56 X 45 X 25 cm
7KG
THOMAS COOK AIRLINES
55 X 40 X 20 cm
6KG
TRANSAVIA
45 X 40 X 25 cm
10KG
TUIFLY
55 X 40 X 20 cm
6KG
TUNISAIR
max. 115 cm
8KG
TURKISH AIRLINE
55 X 40 X 23 cm
8KG
UNITED AIRLINES
56 X 35 X 22 cm (max. 114 cm)
VIETNAM AIRLINES
56 X 36 X 23 cm (max. 115 cm)
7KG
VIRGIN ATLANTIC
56 X 36 X 23 cm
10KG
VUELING
55 X 40 X 20 cm
10KG
WIZZ AIR
42 X 32 X 25 cm
XL AIRWAYS
55 X 35 X 25 cm
5KG